Help
Answers to common questions about your account, rewards and surveys.
Getting started
Is JOYT free?
Yes. Joining and taking surveys is free, and we never ask for card details.
How much can I earn?
Each invitation shows its reward before you start, so you can decide whether to take part. You can cash out once your balance reaches £5.
How often will I get surveys?
It depends on how well your profile matches the studies running at the time. Keep your profile up to date to match more surveys. You can also choose how often you'd like invitations in your profile.
Do I have to take every survey?
No. Taking part is voluntary. Decline any survey you don't want to take. To stay an active member, we recommend taking part regularly.
Your account
I've forgotten my password
Go to the log-in page and choose “Forgot your password?”. Enter the email address you use for JOYT and we'll send you a reset code. Emails can take a few minutes, so check your spam folder if it doesn't arrive.
How do I change my email address?
Log in, open your settings and scroll to your email address. Enter the new address and your password, then select Update. For security, cash-outs are paused for 7 days after the change, and you'll be logged out on all devices.
How do I see my balance?
Log in and select Rewards.
How do I update my profile?
Log in and open your settings. Keeping your profile up to date helps you match more surveys.
Rewards
How do I cash out?
Log in and select Rewards. Once your balance reaches £5, choose how you'd like to be paid, select Redeem, then I agree.
When will I get paid?
New rewards are pending while Cint checks survey quality, typically for 28 to 56 days. Members with Priority Status skip that wait. Once you cash out, allow up to 4 business days.
What is Priority Status?
Reliable members get Priority Status, and their new rewards are available straight away instead of pending. Cint reviews status every day, based on how you take part and the quality of your answers.
Which PayPal account will my payment go to?
The PayPal account registered with your JOYT email address. PayPal lets you add up to 8 email addresses to one account, or you can change your JOYT email to the one you use for PayPal.
How do I claim an Amazon voucher?
When your cash-out is processed, you'll get an email with a claim link. Click it, or copy it into your browser.
I haven't received my reward. What should I do?
Allow up to 4 business days, then check the inbox of the email address you signed up with, including spam and promotions folders. If it still hasn't arrived, contact support.
Can I change a reward after redeeming it?
No. Once a reward is redeemed it can't be exchanged, refunded or cancelled. You can pick a different option next time.
Surveys
Why did a survey end after a few questions?
The researcher was looking for people with a different profile, or the survey already had enough answers. When that happens, we look for another survey for you, up to 6 times.
Why was I paid less than the first invitation said?
If the survey you were invited to closed, filled up or wasn't a match, you may have been offered a different one. Its reward was shown before you started, and that's the reward you received.
Why do surveys ask for my postcode?
Many studies need answers from people in a particular area, so location is one of the details researchers target.
Still need help?
Cint's support team looks after JOYT accounts and rewards. Search their help centre or submit a request there.